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Statewide
Planning Initiative Work Groups Work
Group 2A – Assuring a Consumer Friendly System
Work Group 2A - Final Work Group Report
Work
Group 2A Issue List*
The law and process are complicated and not easily understood. How do we
make the current system more accessible and user-friendly and remove
barriers that, for some, appear insurmountable? In
a judicial system that is designed to function best when each party is
represented, how do we assure access to justice for self-represented
litigants in the administrative hearing process and throughout all levels of
the Maine Court system? Examples
of issues to be considered include: -
Training and support regarding issues affecting low/moderate income people -
Plain language forms etc. -
Intake, advice, information and referral systems, consolidated statewide
intake -
Web-based legal information, online forms, video conferencing and other
technology innovations -
The role of Court clerks and state agency staff -
Court assistance offices or self-help centers to provide support for self-
represented litigants -
Specific impediments faced by those with limited phone access or
transportation, language diversity, distance or disability barriers -
Education and training to overcome bias and inequities and show value of
each individual, rapport and capacity building within diverse communities to
reduce barriers -
Education on so many levels – internet, audio, video,
churches/temples/mosques youths and seniors -
Take justice out to the people in their own environments -
Mandated continuing education on diversity issues -
Educate self-represented litigants about what to expect regarding services,
what they can gain, problems they will face, etc. -
Put resources into ombudsman, mediation and arbitration, expanded ADR with a
focus to accommodate the interests of low-income Mainers -
Increased utilization of properly trained, educated and supervised
non-lawyer participation -
Expand small claims court model -
Best practices for state and local administrative agencies, analysis and
report on state agency procedures -
New roles for lay advocates in the court system, increased utilization of
properly trained, educated and supervised non-lawyer participation,
volunteer screeners at courthouses -
Eliminating rules of evidence in non-jury trials involving self-represented
litigants *These
issues will be split between Work Group 2A and 2B.
Information/Resources Washington
Access to Justice Board provides guidance on Ensuring
Equal Access to the Courts for People with Disabilities. ( California
Commission on Access to Justice releases report
on Language
Barriers to Justice in California ( National
Association of Judiciary Interpreters and Translators - http://www.najit.org/
Bibliography
on standards, ethics and policies.
Direct
Speech in Legal Settings
Equal
Access as it Relates to Translation and Interpretation Public
Opinion Many
states have nice web sites which give some good visibility to the issue.
LAW
LIBRARIES
National
As
noted in Beyond the Boundaries: The
Report of the Special Committee on the Future of Law
Librarians Share Experiences with Wireless Network Access HOTLINES www.legalhotlines.org
- This website is sponsored by the AARP
Foundation Technical Support for Legal Hotlines Project which is
supported by a grant from the United States Administration on Aging.
The Project provides technical assistance to legal hotline managers and
developers. The website provides a compilation of hotline-related materials
produced by the Project as well as those produced by numerous other
programs. Hotline
Outcomes Assessment Study Phase
I - The
study consisted of three phases. Phase I,
completed in March 2000, used existing data to compare “before” and
“after” caseload statistics in programs that had adopted Hotline systems
to determine the effect of the Hotline system on the number of clients
served and the levels of brief and extended services. The full report
is available at:
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Online
Publications & Resources NCSC
Publications & Resources
Richardson,
John Gregory. Bias
in the Court: Focusing on the Behavior of Judges, Lawyers and Court
Staff in Court Interactions. Establishing
and Operating a Task Force or Commission on Racial and Ethnic Bias
in the Courts.
Herman,
Madelynn M. Diversity
in the Courts. Report
on Trends in the State Courts, 2002 Edition, Glover,
Denise Marie. A Total Approach to Diversity: An Assessment and
Curriculum Guide for State Courts. Management
of a Court Interpreter Program.
NCSC Best Practice Institute (2002). Describes promising
management strategies for court interpreter programs. “Overcoming
the Language Barrier: Achieving Professionalism in Court
Interpreting.”
State Court Journal – Special Issue. Hewitt,
William E. "Court
Interpretation: Model Guides for Policy and Practice in the State
Courts." For
further information on court interpretation, please see the Court
Interpretation Resource Guide and Court
Interpretation Frequently
Asked Questions from the NCSC CourTopic
Database as well as the NCSC Research Division’s WebPages on Court
Interpretation. These
pages include links to the National Consortium for State Court
Interpreters. This program has been selected as one of 15
semi-finalists for the 2002 Innovations in American Government Award
sponsored by the Kennedy School of Management at Hewitt,
Hewitt,
William E. Managing Language Problems: Online
Publications & Resources Combating
Race and Ethnic Bias
Access
and Fairness Fact Sheet.
Stevens,
Sylvia. A
New Requirement: MCLE
Rule 3.3 and what it Means to You.
The Ramirez,
Deborah et al. A
Resource Guide on Racial Profiling Data Collection Systems:
Promising Practices and Lessons Learned.
Department of Justice Monograph (November 2000). This
study explains general goals and limitations of data collection,
gives recommendations for traffic-stop data collection, and provides
recommendations for further study in racial profiling. Justice
for All—Bias Free Behavior and Language in our Courts.
West Virginia Supreme Court Task Force on Gender Fairness in
the Courts, Implementation Committee booklet (May 2000).
Booklet provides information on practicing bias-free behavior,
dealing with bias in the courtroom, and provides recommendations for
alternatives to biased language and actions. Reducing
Racial Disparity in the Criminal Justice System - A Manual for
Practitioners and Policymakers
Commission
on Race and Ethnic Diversity in the Profession.
American Bar Association. Projects and programs include: the
Judicial Clerkship Program, Minority Counsel Program, Minority
In-House Counsel Group, the Conference of Minority Partners, the
Multicultural Women Attorney Network, and the Spirit of Excellence
Awards. Working
to Insure Fairness in Oregon’s Justice System.
Access to Justice for all Committee.
Bias-Free
Behavior in the Courts.
ABA
Fairness in the Courts Website Increasing
Diversity
Fetter,
Theodore J. “New
Jersey’s Program to Build and Develop a Diverse Workforce.”
NCSC CourTopic Database ( The
Massachusetts Legal Services Diversity Coalition Model Action Plan.
A summary from the Legal Services Corporation website.
Diversity
Programs and Model Policies.
Bar Association of Encourage
Diversity Initiatives.
Professionalism of Lawyers and Judges. Website provides
information on Albany County Bar Association Diversity Internship
Program and the Diversity Training Program started by the Permanent
Advisory Committee on Women and Minorities in the Courts to the
Supreme Court of Rhode Island. Reichenburg,
Neil E. Best
Practices in Diversity Management.
International Personnel Management Association, May 2001.This
presentation provides information on the importance of diversity,
diversity best practice organizations, and a comparison between the
diversity programs of the state of Oklahoma, the state of
Washington, the state of Wisconsin, and the City of St. Petersburg,
FL. Steele,
Jeanna.
Establishing
Best Practices in Diversity.
Minority Corporate Council Association. The MCCA's
Roundtable has been working since 1999 to represent minorities in
corporate law departments through the refinement of the Diversity
Best Practices. Wong,
Herbert Z. Best
Practices in Diversity Strategies and Initiatives.
Coast Guard Diversity Best
Practices in Diversity from
the St.
Louis Business Diversity Initiative. This
article describing the St. Louis Business Diversity Initiative
explains the necessity and importance of a diverse workforce and
supplier base for corporations in and around Improving
Court Interpretation
Improving
Interpretation in Wisconsin’s Courts: A report on court-related
interpreting and translation with recommendations on statute and
rule changes, budget items, interpreter training programs and
certification tests, and judicial and professional education
programs.
Access
to Justice Journal: Special Issue on Interpretation.
Vol. 1, no. 1 (Summer 1999). Combating
Gender Bias
Shafran,
Lynn Hecht and Norma J. Wickler.
Gender
Fairness in the Courts: Action in the New Millennium.
National Judicial Education Program, A project of NOW Legal
Defense and Education Fund in cooperation with the National
Association of Women Judges, 2001.
This implementation strategy manual discusses: key components
to achieve and secure gender fairness in the courts, strengthening
gender bias task forces and implementation standing committees as
vehicles for reform, and integrating gender fairness concerns into
court planning and reform initiatives.
Guidelines
for Gender Neutral Courtroom Procedures.
The New
York’s Efforts to Assess Bias Against Women in the Courts.
Shafran,
Lynn Hecht, Norma J. Wickler and Jill
Crawford. The
Gender Fairness Strategies Project: Implementation Resources
Directory. National
Judicial Education Program, A project of NOW Legal Defense and
Education Fund in cooperation with the National Association of Women
Judges, 1998. This article presents the Directory's
information on Substantive Law Areas, Collaboration with Others, and
useful resources/products. Shafran,
Lynn Hecht and Norma J. Wickler.
Operating
a Task Force on Gender Bias in the Courts: A Manual for Actions.
Model
Policies and Reports.
Women in the Legal Profession. Website provides information
for women concerning alternative work schedules, attrition, careers
& compensation, diversity, family, gender bias in the courts,
quality of life, sexual harassment, and sexual orientation. Miller,
Oronde A. and Rebecca Jones Gaston.
“A Model of Culture-Centered Child Welfare Practice.”
Child Welfare: Special Issue: Perspectives on Cultural
Competence, vol. LXXXII, no. 2 (March/April 2003): 235.
Due to many overlapping programs and issues between child
welfare and the courts, the courts can learn from the research and
principles outlined in this special issue. In
the Interest of Justice: Cultural Awareness in The
New Jersey
Judiciary Minority Law
Clerk Recruitment Program. A
Judge's Guide to Bias Free Court Proceedings.
Flores,
Carmen. The Court as Employer: Best Practices for Ensuring a Bias
Free Environment and Attaining a Diverse Workforce. NJ Courts,
2000. (KFN2310.5
.A3 F58) Simpson,
Elgin.
Edwards,
Lonzy F.
Race Relations for Court Personnel: A Guide to Handling
Racial Bias for Judges, Lawyers, Neutrals, and their Staffs. Ghannam,
Jeffrey. “Making Diversity Work.” Flores,
Carmen. The Court as Employer: Best Practices for Ensuring a Bias
Free Environment and Attaining a Diverse Workforce. NJ Courts,
2000. (KFN2310.5
.A3 F58) Geong,
Wilson. Work Force
Diversity Resource Directory for Just
Us On Justice: A Dialogue on Diversity Issues Facing Recruitment/Workforce
Diversity Education Program.
Jones,
Shirley. Valuing
Diversity: Resource Materials. Nile,
Lauren N. Developing
Diversity Training for the Workplace: A guide for Trainers.
The
Court’s Image: Diversity Training for Court Administrators: Humane
Court Management.
Michigan
Judicial Institute, 1992.
(KFM4710.5
.D5 C68) Improving
Court Interpretation Best
Practices Manual on Interpreters in the Gonzalez,
Vasquez and Holly Mikkelson. Fundamentals
of Court Interpretation.
Mills,
Linda G. A Penchant
for Prejudice: Unraveling Bias in Judicial Decision Making.
When
Bias Compounds: Insuring Equal Justice for Women of Color in the
Courts.
New
York,
Gender
Bias: Guidelines for Judicial Officers: Avoiding the Appearance of
Bias. |
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